Return Policy

At Imibrands, we want you to be completely satisfied with your purchase. If you have any concerns or issues with your order, please don’t hesitate to contact us. Our customer service team is here to assist you and ensure your shopping experience is hassle-free.

Return Eligibility

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Returns must be initiated within 14 days of delivery.
• Certain items, such as perishable goods, personalized items, and gift cards, are not eligible for return.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at info@imibrands.com to request a return authorization.
2. Once your return is approved, carefully package the item(s) and ship them back to us using a trackable shipping method.
3. Include a copy of your original order receipt or packing slip with the returned item(s).
4. After we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
5. If your return is approved, a refund will be processed to your original method of payment within 5 days.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team for assistance. Exchanges are subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue as quickly as possible.